STACK-T4-3M. Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. Once you confirm the switch is in ACI mode, follow below steps. com. Perform a software reset. Description. Web: Go to the Cisco Support site and click Open New Case. Field. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. Navigate to Configuration > Remote Access VPN > Certificate Management, and choose Identity Certificates. Latin America. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. Cisco DNA Center must be connected to Cisco (CCO) to display and. We do it by providing and managing a comprehensive set of systems, tools and processes that meet Cisco’s guidelines. Q. Click Add. USer the right arrow -> to navigate to Boot Options screen and select the boot device. 3. Per the device's replacement warranty. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. During the boot up, select Macros > User Defined > F6. This seen when the switch crashes in Cisco IOSd process. Get an RMA Number . Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. 2. The Cisco Smart Net Total Care portal reduces risk and ensures compliance by providing security and targeted product alerts, last day of support (LDoS) details and visibility into network device changes. In response to amirgolan. However, after a customer has returned a product to Cisco, Cisco takes the following general measures, as part of Cisco’s internal repair and disposal processes for such products: Memory For Cisco products with memory, Cisco will clear and reset the nonvolatile random-access memory (NVRAM). Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Remove the old PIM. Cisco WebEx Meetings Server Troubleshooting Guide. . and its subsidiaries will issue Return Materials Authorization (RMA). Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. Software support will be as follows. We do it by providing and managing a comprehensive set of systems, tools and processes th. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. and its subsidiaries will issue Return Materials Authorization (RMA). Only Cisco manufactured and branded equipment is supported via this program. Products are fully remanufactured and certified. 2. (RMA) process; ActionsWhat happens if my warranty period expires during the RMA process? 10 Q. 5 Return Material Authorization. com for further information. 3. This process tells you the command (archive copy-sw or archive download-sw privileged EXEC command) and the image name (tar filename) needed to manually upgrade the switch stack or the. Push the Template into a spare or RMA Router. All forum topics. In this document the terms and procedure of a return material authorization (RMA) (‘RMA Procedure’) are laid down for Orlaco Products B. Step 4 Click OK. com online resources to get technical information on demand. Click the name of a device for which you want to add user-defined fields. 2 - Faulty device selection. Click the Add a new identity certificate radio button. Options. Base info. Enter the name of the backup process, Weekly_data_backup. 6: Test our connectivity. Find your Transaction History 12. Step 5. Track your RMA Check the status of your RMA. * DOAs must be claimed within 3 months of ship date to partner. For example, if the connection fails due to an. A. Replacement. 1) Lists and describes each WAAS CLI. copy AnyConnect profiles (the . docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. [1] [2] sent to wwrl-emea-returns@cisco. Choose Status in order to view the backup process on Phase 1 and Phase 2. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. The URL for PRR is:. 4. . It is important to provide the required information to the Cisco support engineers when you request an RMA. 2. not an authorized RMA number, which is used to return products to Cisco, but a temporary tracking number. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. Cisco uses only approved partners to deliver service parts and labor to your site. Help with RMA Tools Get help with a variety of. Go into the current device in the FMC, change the management ip address. Find your Transaction History 12. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. The Inventory page displays the device information that is gathered during the discovery process. It also describes the software activation process for Cisco software activation and feature licensing for Cisco software on 3900, 2900, and 1900 Integrated Services Routers. com. First select a person at your organization to administer the portal. Register for a Cisco. In the Cisco DNA Center GUI, click the Menu icon and choose Provision > Network Devices > Inventory. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Customer Handoff Process. Help with RMA Tools Get help with a variety of service RMA tools. 1. I have following the "Replace a Faulty Device" section in the 2. sent to wwrl-emea-returns@cisco. and it reaches the cisco warehouse, replacement device will be shipped to you. Page 1 of 3 How to complete return invoice UPS SCS Logística Brasil LTDA, as a Cisco partner, performs the replacement / exchange operation under warranty of its products. com APAC: apac-lsc-spvtg@cisco. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)First make sure you have a full running configuration backup of the primary ASA (more system:running-config). AnyConect 4. Learn more about how Cisco is using Inclusive Language. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. The 9120AX series access point is referred to as access point or AP in this. The RMA process triggers an automatic discovery workflow when you insert a new blade server, or when you replace an old blade server. Push the template into a spare or RMA router. On a firmware level, we had some compatibility issues with a Cisco driver in. With the introduction of NDFC Release 12, users get a consistent experience across NDFC and other services hosted. CISCO PUBLIC INFORMATION, meraki-rma-only-service. Still haven’t received replacements. This will allow you to open and process the. Cisco Support Assistant. Read the final. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. scope server x/y -> show memory detail. The following checks must be made when determining if a Cisco Meraki MV is faulty. Network managers face increasing challenges to providing higher availability, including unscheduled down time, lack of expertise, insufficient tools, complex technologies, business consolidation, and competing markets. When determining if a Cisco Meraki AP is faulty, the following checks must be made. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. Disconnect all interfaces. , electrical services, internal cabling. 2. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. If a serial number is found in the list as 'Affected', then replace the 1OC768-POS-SR. What we would do in that case, if we had any in stock, is have you fill out the RMA forms, start the process and you would return the equipment right away to us. Step 4. The documentation set for this product strives to use bias-free language. Choose the added device and Convert Licenses to Smart Licensing. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Thank you for the nice rating and good luck!This secure process must be used from the time a Cisco ASA Software image is downloaded from Cisco. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (if any), or if no warranty card, as described on. 6: Test our connectivity. rmaOnce TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. In this way, when they open an RMA, they will receive the requested equipment accompanied by an NF issued by UPS Matrix, BranchesThis appendix describes the procedures for packaging and returning ASR 5000 chassis components via the Cisco Return Material Authorization (RMA) process. Cisco Catalyst 2960-X Series Switches come with an Enhanced Limited Lifetime Warranty (E-LLW). • RMA (including Parts and Onsite options where available). See Chapter 2, “Installing the Cisco SRE Service. How do I get an RMA for a failed unit to Cisco for repair and return to. Onsite Field Engineer Description. Here, you need to enter the IP address and the shared secret <password> that is used in order to validate the WLC on the ISE. You should get the following message if the claim was successful (with a list of all the devices that have been assigned to your organization's inventory) Click Next. Cisco uses only approved partners to deliver service parts and labor to your site. The replacement switch is reconfigured, upgraded if necessary, and rebooted. We've had a handful of memory failures, and one or two system board or CPU hardware failures, and the RMA process for those has always been smooth. A Target can be one of the following types: . Follow the steps below to complete your portal setup, starting with registering for portal access. Cisco Webex Technical Support Enquiries Australia: 1800 493 239 New Zealand: 0508 555 607 Web: support. In the Cisco DNA Center GUI, click the Menu icon and choose Workflows > Configure Cisco User Defined Network. We need to perform the following procedure for replacing the old router from the vManage NMS. Web: Go to the Cisco Support site and click Open New Case. com. All processes outlined throughout this page apply to all Cisco Meraki products. For services including Advance Replacement, Cisco will use commercially reasonable efforts to achieve the service levels. Access your Cisco Account Profile in the OneID profile manager to update your customer or partner profile information. Learn more. 24-Hour award-winning technical services for Cisco products and technologies. Tags: SDWAN, vManage, cEdge, PnP, OnboardWhen your device is taken off the inventory, shipped elsewhere for redeployment, or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the deregister command to cancel the registration of your device. For RMA outside of the US and Canada, under SDS (Same Day Ship), which requires return to a location outside of the country, Customer shall ship. CISCO PUBLIC INFORMATION, Cisco Success Tracks. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. 5 Figure 4. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. The actual feature that generated the MTS event that ELTM is. * Customer must provide serial number and. Any entitled user can take ownership of the RMA and fill out the required details. Provision the phone in the Cisco Unified Communications Manager database using any accepted provisioning method. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. Provide the serial number of the chassis and the part number of the faulty power supply. Tested by connecting the AP to different switchports in the same POE+ switch. Configure with the ASDM. Back Up Device Configuration from Failed Device. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. docx and select your option from the Contact Cisco drop down menu. Be sure to add the RMA number to all shipping labels on products being returned. Today, when a part is returned via the RMA process, the service contracts are updated at the moment that the replacement part is shipped to the customer or partner. Other Countries. To do this, you must. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. Service, LDoS, set by Cisco’s End of Life process). For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. Step 2: Locate a successful backup of the faulty device. com account. The following checks must be made when determining if a Cisco Meraki MV is faulty. When a device goes faulty at customer site, the Partner will swap the faulty device with their spare part. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. Thanks Scott. The controller has four 10G data ports and a throughput of 40G. Information to submit at the start of the RMA process for a failed disk. This seen when the switch crashes in Cisco IOSd process. . Q. Return Material Authorization Definition. Disposal processes comply with all applicable regulations. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. Our vendor stated RMA process was basically return and reorder due to manufacturer and supply. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. Boot the image from the compact flash. This is the fourth video in the Classic Licenses with Smart Accounts learning series. • Software Download (including Data Collection Tools and Smart Applications where available). The upgrade program is now closed and replacement is supported via Cisco RMA process. Ifusinganon-Ciscoshippingcartonandpackingmaterial. Two serial numbers can now be entered at. Some companies allow only defective products to be returned; others allow any software to be returned if. Customer Handoff Process. Log out of the device terminal and make sure that there are no other configuration process running. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. ) Once deployed, go back into the FMC and change the management ip back to what it currently is. The first step of the process is getting an RMA number. RMA stands for return merchandise authorization. Step 2. Push the Template into a spare or RMA Router. Backup the Current Configuration. Reboot the device. This type of arrangement can apply to a physical good as well as a software. Opción 2: búsqueda avanzada (cuentas con inicio de sesión en Cisco. E-Mail: RMA Question (Australia) E-Mail: RMA Question (New Zealand) Live Technical Support Chat: Please click here. com 2. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. This type of arrangement can apply to a physical good as well as a software. The upgrade program is now closed and replacement is supported via Cisco RMA process. Step 2. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). Labels: Labels: Small Business Switches; 0 Helpful Reply. 1. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. When using the RMA workflow with routers and switches, the software image, configuration, and license are restored from the failed device to the replacement device. The Let's start with configuring the Service screen appears. xml files if any) to the new secondary ASA. RMA (including parts and onsite options where available). Cisco Responsibilities4: Register newly received FTD ( Cisco RMA one) to new FMC. 5. After a few mishaps I figured that this basic config involves: - Recover-config and reboot - Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot - Login and enter: config interface address redund. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). Click Add . Document - Cisco Meraki1. Remove the SD card from the faulty device, and unrack the device. • Cisco’s Product intended. This video shows you the Return Material Authorization (RMA) feature workflow with Cisco DNA Center (Release 2. RMAs will be processed when they are returned to San Jose, California, USA. You are responsible for the returned parts until we receive them, including any. Note: If you are in the USA, choose the preferred version of ACI software to be pre-loaded when you place the RMA request. 10-03-2016 05:35 AM - edited 03-01-2019 04:31 AM. It is targeted for service providers and Cisco partners who need to manage multiple customer accounts through a single. You’ve raised a TAC case and your hardware has been given a grim diagnosis. Step 2. Complete these steps in order to replace the switch: Power down the target Nexus 7000. I am a fairly new hire on the network services team for a large clothing company. 3 - Manage Your Inventory [Cisco DNA Center] - Cisco) but am not able to replace the switch. Pic 1 shows how the email will look like. com Latin America (including Mexico): latam-lsc-spvtg@cisco. It is highly dependent on the level of maintenance. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. Restrictions. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Figure 2: Typical call flow: signaling and media paths n Unified CM provides call control for both mobile and on-premises endpoints. We make the Cisco RMA process easy. Direct Web Access. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Choose Tools > File Management in the ASDM. 67284 or 408 526-7284. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. 1. Hello, We have a Cisco UCS C240 M4 that is going through the RMA process. Automatic advise (auto-advise) occurs when the auto-upgrade process cannot find appropriate stack member software to copy to the new switch. What are the steps? After migrating to Cisco UCS 6454 Fabric Interconnects, reconfigure the unified ports based on their location on the Cisco UCS 6454 Fabric Interconnects, and reacknowledge the newly configured ports. : DNAC : 2. 2 Cisco 9200L from fall last year that were less than 6 months old. From the new switch console run the command "setup-clean-config. Router# request platform software sdwan software reset. 2. Federal Employee Benefits Analysis Report Components A. This new process is called “ RMA front-end swap ” because a contract is updated with the new part information at the beginning of the RMA process. 4. What is a. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. Cisco ships the replacement hardware, but customers or partners need to download the software and configure it. US/CAN I 5am-5pm Pacific. Access to Cisco. Hardware warranty duration: 1 year. We would like to show you a description here but the site won’t allow us. During the boot up, select Macros > User Defined > F6. The request will be processed within 24-48 business hours. High network availability is a mission-critical requirement within large enterprise and service provider networks. The ELLW provides the same terms as Cisco’s standard limited lifetime warranty but adds next business day delivery of replacement hardware, where available, and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support. How do I make a request for an RMA and/or if I have questions about the request process? A. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. NDFC embraces a Kubernetes-based microservices architecture. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. First select a person at your organization to administer the portal. We have reviewed all Cisco IOS command line interface (CLI) commands, and have removed commands that provide limited value to customers during normal device operation, but. For a new onboard it is recommended to clean the device up with a software reset, this ensures all previous configurations in the Configuration Data Base (CBD) are removed. This task lets you reimage the Firepower 1000/ 2100 or the Secure Firewall 3100/4200 from threat defense to ASA. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. As of approximately 1st November 2007 new products that were manufactured under Engineering Change Order (ECO) E097834 should be free of this problem. CCW Support. During the boot up, hit F2 and enter the BIOS utility. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Requesting an RMA. In addition to a higher capacity and. Place the top piece of foam over the card. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. "R-E" chassis are NOT covered under Limited Lifetime Warranty. CISCO PUBLIC INFORMATION, Cisco RMA Only. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. As per the device's replacement warranty, Cisco Meraki can replace a faulty device. ASR 5500 Installation Guide -RMA Shipping Procedures. 2. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Access to Cisco's Technical Assistance Center (TAC) will be available 24 hours a day, seven days a week for a period of 5 years from the end-of-sale date for hardware and operating system software issues and for a period of 3 years from the end-of-sale date for application software issues. Hi all I am trying to replace a faulty 9300-24T with a new 9300-24T. 3. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. Read the final installment of a Cisco-commissioned study conducted by Forrester Consulting: Automation + Operational Maturity = Major Business Benefits. For instance, if an RMA is opened for you on Friday after Cut off, we will process the RMA by Monday. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the thinking and decides if the RMA is needed or n. For the Normal RMA( Non-DOA ) return, customer should use their appointed forwarder to ship the RMA items back to DHL China by shipping terms of Delivered at Place (DAP). I have clearly mentioned in my request that we have tested the below; 1. Certificate of Destruction (CoD): This option is available when business conditions prevent the return orRMA Process for Cisco CSP Devices. However, in order to satisfy all stakeholders and minimize both downtime and cost, troubleshooting must be done to determine if an RMA is the correct path to follow. It’s the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Meraki equipment is supported. SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. Cisco’s RMA numbers begin with a “600. Cisco ISE is not required for the use cases covered in this guide. Track the shipment status of your Cisco parts here. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. Backup and Restore is not Configuration Import/Exportconfiguration on the active between all the members in the stack. The return label must be underneath the shipping label. RMAs play an important role in the reverse order fulfillment. We would like to show you a description here but the site won’t allow us. Description. Configure the interfaces for the new PIM. Contact Cisco TAC. Step 3. Prerequisites. ** If the SMU type is Process Restart: upon activiation of the SMU, the sata_fpd process restarts on the router. Search RMAs Search by product name, serial number, and more. Click Next. 3. After you reimage, you can change it to Platform mode. Check the current status of services and components for Cisco's cloud-based Webex, Security and IoT offerings. What are my responsibilities as a customer for returning parts under advance. 3. Step 5 Closethecartonandsealitwithpackagingtape. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMAconfiguration on the active between all the members in the stack. It typically takes Cisco fewer than five business days to process an RMA request, but some requests could takeFirst make sure you have a full running configuration backup of the primary ASA (more system:running-config). You can begin the RMA process from the Cisco Returns Portal. Smart Software Manager (SSM) On-Prem. ) 2. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. Please allow up to 3 weeks for processing, closure, and any credits to be generated. From Cisco factory when all new purchases include a Smart Account in an order. com and state “HW-2 (tier 2 only) return for credit. Thank you for the nice rating and good luck!Enter the proper Product Family and Unique Device Identifier (UDI) product ID and serial number, then click Ok. Dicker Data LimitedBackup and Restore is for Disaster Recovery/RMA. Step 2: Click the profile button, and then select Manage Profile. - Cisco RMA'ed 114 M3 blades with defective memory sockets, we received new blades. Any product not returned within the specified period of time, or by the Return By Date on the RMA may be subject to invoicing for the same credit amount received as a discount at time of sale. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. Find out the prerequisites, components, background. Cisco Webex Enquiries Australia: 1800 493 239. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation.